Thursday, August 24, 2017

ASK HIM: What are the Key Performance Indicators of Director of HIM?

Question: What are the Key Performance Indicators of Director of HIM?

Answer: We put your question to the OHIMA Board of Directors – many of which are managers and directors of HIM in hospitals and other healthcare facilities. Below are the examples of key performance indicators (KPIs) they shared. 

-  Release of Information requests at below turn-around time

- Chart Completion/Chart Analysis performed within 24 hours of discharge 

- Delinquency Rate is less than 50%

-  Duplicate Medical Record Number percentage 

- Coding/ DNFC/DNB (below national benchmarks)

- Percentage of claims denied (along with the reasons)

- Gap between date of service and date billed

- Productivity Reports

- Outstanding Accounts Receivable

- Aged Accounts

- Customer satisfaction surveys

- EMR utilization

- H&P compliance is at 100%

KPIs depend on the focus assigned to the particular HIM Director and/or what the facility has elected to track and trend.  

What are some of the KPIs for your role and facility?

Do you have a question??  Ask an HIM expert!  We will do our best to answer questions on any topic ranging from HIM, management, beginning your HIM career, CEUs, OHIMA, AHIMA, etc.!  Submit your question HERE.

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