Tuesday, August 11, 2020

Reimaging, Rebounding and Renewing: How to get to the Renew Stage

by Kristin Nelson, MS, RHIA

I had the privilege to attend the Virtual CSA Leadership Symposium this July with several of the OHIMA board members. This year’s conference focused on reimaging, rebounding and renewing. Because the conference was virtual it was by nature condensed, however the content did not disappoint.  The information provided was transparent, direct and tangible.

On day one we heard from AHIMA’s current president, Ginna Evans, MBA, RHIA, CPC, CRC, FAHIMA, and Wylecia Wiggs Harris, PhD, CAE, AHIMA’s Chief Executive Officer about some of AHIMA’s reimagined ideas such as multi-year memberships, and The AHIMA Professional Enhancement Campaign (PEC) . The PEC outlines how CSAs can commit to serving as a health information “brand ambassador” by changing the way we talk about what we do and how we explain our value. I encourage everyone to review this information.

Rebounding- We are in a place of uncertainty and anxiety about the unknown. The truth is that we do not know what the future will look like. Hearing about scenario planning provided the needed rebound shot in order for OHIMA to make flexible long-term plans that can adapt to our new business environment and provide key points on how to manage and assess risk, implications on members and partners, and other legal or financial considerations. Accepting the interruption for what it is and moving forward allows us to get to that vital renewal stage.

Between our changing work environments and the transition to new volunteer leadership roles, OHIMA is in a unique position to reset our priorities, refocus and renew. The OHIMA board members attending the symposium met and identified our potential vulnerabilities and then set goals for how to combat those vulnerabilities using the Situational Leadership model. The SLII® (Situational Leadership® II) model is an easy-to-understand, practical framework that helps managers diagnose the needs of their teams and then provide the appropriate leadership style and behaviors to meet those needs which include supporting, coaching, delegating, and directing.  After working through the model we settled on three key areas:


  • Deciding how to use resources, and providing affordable continuing education for member
  • Providing Virtual/Hybrid Events
  • Reviewing our budget more often in order to remain flexible with changes that may occur


  • Providing trendy, fun and Innovative content in conjunction with evaluating our technology
  • Video Blogs
  • Town Halls


  • Evaluating CE delivery expectations
  • Member Toolkit
  • Welcome Packet for New Members

About the Author 

Kristin Nelson, MS, RHIA is the currently Board President on the OHIMA FY 2020-21 Board of Directors. Kristin is a Clinical Instructor at The Ohio State University School of Health and Rehabilitation Sciences HIMS Division.

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