Question: What are the Key Performance Indicators of Director of HIM?
Answer: We put your question to the OHIMA
Board of Directors – many of which are managers and directors of HIM in
hospitals and other healthcare facilities. Below are the examples of key
performance indicators (KPIs) they shared.
- Release of Information requests at below
turn-around time
- Chart Completion/Chart Analysis performed within 24 hours
of discharge
- Delinquency
Rate is less than 50%
- Duplicate Medical Record Number percentage
- Coding/ DNFC/DNB (below national benchmarks)
- Percentage of
claims denied (along with the reasons)
- Gap between
date of service and date billed
- Productivity
Reports
- Outstanding
Accounts Receivable
- Aged Accounts
- Customer
satisfaction surveys
- EMR
utilization
- H&P
compliance is at 100%
KPIs depend on the
focus assigned to the particular HIM Director and/or what the facility has
elected to track and trend.
What are some of the KPIs for your role and facility?
Do you have a question?? Ask an HIM expert! We will do our best to answer questions on any topic ranging from HIM, management, beginning your HIM career, CEUs, OHIMA, AHIMA, etc.! Submit your question HERE.
Do you have a question?? Ask an HIM expert! We will do our best to answer questions on any topic ranging from HIM, management, beginning your HIM career, CEUs, OHIMA, AHIMA, etc.! Submit your question HERE.
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